Third-Party Accessibility Resources: Best Practices for Implementation

Third-Party Platform Accessibility Reports help organizations understand how to create, manage, and maintain accessible content within the external digital systems they rely on. These may include content management systems, ticketing platforms, learning platforms, customer relationship management systems, email marketing tools, social media platforms, document platforms, intranets, and other third-party software environments where staff create or publish content.

These reports are especially useful when an organization does not fully control the underlying platform, but still needs clear guidance on what can be made accessible within that system. PAC reviews the platform, available authoring tools, content types, templates, publishing workflows, and user-facing outputs to identify where accessibility barriers arise and what practical controls are available to reduce or prevent them.

The resulting report provides targeted guidance for your specific third-party environment. This may include recommendations for accessible headings, links, images, documents, embedded media, forms, tables, templates, naming conventions, metadata, alt text, captions, visual descriptions, and other content patterns supported by the platform. Where relevant, the report may also distinguish between issues caused by the platform itself and issues that can be addressed through staff authoring practices, configuration choices, governance, or procurement conversations with the vendor.

The goal is to give teams a usable, practical roadmap for working within systems they already have. Rather than simply stating that a third-party platform has accessibility limitations, PAC helps organizations understand what they can control, what they should standardize, what staff need to know, and what should be escalated to vendors or considered in future procurement decisions.

Contact Us

To learn more about our services, please reach out with our Contact Form.