PAC Partners with Clarivate to Advance Accessibility in Product Development

In a recent article, “Inclusive Development: A Key Standard for Product Innovation at Clarivate,” authored by Ruth Starr, Senior Program Manager of Accessibility at Clarivate, she shared insights into how accessibility is being integrated throughout Clarivate’s product development lifecycle — with support from PAC.

As a global aggregator and digital platform builder, Clarivate recognizes that creating truly inclusive products requires effort across the entire supply chain. Their “shifting left” approach moves accessibility considerations earlier in the design and development process, ensuring that products are born accessible rather than retrofitted later.

Through this partnership, PAC provides expertise in accessibility standards, testing, and real-world access technology use, helping Clarivate’s product teams identify usability challenges that automated testing may overlook — from navigation friction to the cognitive load of complex interfaces — and build a deeper understanding of the user experience for people with disabilities. This collaboration works to set a new standard: accessibility isn’t an afterthought, it’s the foundation of innovation.