Inclusive Design Policy

PAC helped the Canadian Museum for Human Rights craft an Inclusive Design Policy that formalized accessibility requirements across websites, internal systems, exhibition technologies, and visitor-facing digital experiences within the museum’s governance structure.

Project Description

The Canadian Museum for Human Rights wanted to codify its substantial commitment to inclusive design through a formal policy integrated into the museum’s governance structure. This helped ensure that accessibility and inclusive design would not depend solely on the priorities or advocacy of individual staff members, but would instead be sustained as an institutional commitment.

PAC helped craft and author the museum’s inclusive design policy, which addressed accessibility across both public-facing and internal digital experiences. The policy included website accessibility requirements aligned with WCAG at Levels A and AA, while also extending accessibility expectations to other digital interfaces throughout the museum, including exhibition-based technologies and visitor-facing digital experiences.

At CMHR, inclusive design and accessibility were already supported by dedicated and thoughtful staff. This policy helped formalize that commitment, embedding inclusive design more deeply into the institution’s operations, decision-making, and long-term practice. The result was a stronger governance foundation for accessibility, one designed to outlast any single project, team, or moment in the museum’s evolution.