Organizational Practices

We help craft inclusive policies, advise on how to integrate accessibility efforts strategically into existing organizational objectives, and assist with the operationalization of these across your organization.

Inclusive Design Standards

Inclusive Design Standards are an enterprise-wide framework for designing, building, operating, and maintaining physical, digital, and hybrid experiences that welcome the widest possible audience. These standards establish shared requirements and best practices across the built environment, visitor and user experience, service delivery, content, technology, operations, and procurement. They may address lighting, wayfinding, furniture, architecture, audiovisual systems, acoustics, digital interfaces, programming, graphic design, staff-supported experiences, communications, sensory access, accessible media, emergency procedures, and other elements that shape whether people can participate fully and equitably.

PAC develops these standards as a practical source of truth for internal teams, architects, designers, engineers, fabricators, vendors, technology partners, and operational staff. The standards define both design requirements and operational expectations, including accommodations, access procedures, maintenance responsibilities, and soft tactics that can improve usability when existing architectural or environmental conditions cannot be fully resolved. The result is an extensive, organization-wide set of expectations that supports consistency, reduces ambiguity, strengthens accountability, and helps inclusive design remain embedded across planning, design, implementation, and daily operations.

Policy Creation

Policy creation helps organizations formalize accessibility and inclusive design expectations so they can be understood, implemented, and sustained across teams. PAC supports the development of practical policies that move beyond general commitments and define how accessibility should function within an organization’s real workflows, responsibilities, decision-making structures, and public-facing experiences.

This work may include creating or refining accessibility policies, inclusive design policies, digital accessibility policies, content accessibility policies, procurement accessibility requirements, accessible communications guidance, accommodation or access request procedures, and public accessibility statements. PAC helps clarify what the organization expects, who is responsible for different parts of the work, how decisions should be made, and how accessibility will be maintained over time.

Contact Us

To learn more about our services, please reach out with our Contact Form.