Emerging Technologies

Emerging technology consulting helps organizations evaluate, design, and implement new tools through an inclusive experiential design lens. PAC supports teams exploring technologies such as artificial intelligence, extended reality, spatial computing, sensors, location-aware systems, haptics, wearables, interactive media, conversational interfaces, and other evolving digital or physical-digital systems.

This work helps organizations move beyond novelty and focus on whether a technology meaningfully improves access, participation, interpretation, orientation, or engagement. PAC can help teams assess where emerging technologies may create new possibilities, where they may introduce barriers, and what design, operational, ethical, and accessibility considerations need to be addressed before adoption.

Our approach considers the full experience surrounding the technology, not only the tool itself. This may include user journeys, access technology compatibility, multimodal interaction, sensory access, physical use conditions, staff support, privacy, consent, data practices, content strategy, maintenance requirements, procurement decisions, and long-term sustainability.

PAC works with teams to pressure-test concepts, review prototypes, identify risks, develop inclusive requirements, and shape implementation strategies that are practical and responsible. The goal is to help organizations use emerging technologies with intention, ensuring that innovation expands access rather than creating new forms of exclusion.

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